SHIPPING

Orders are processed Monday–Friday (excluding federal holidays). Once your order ships, you’ll receive tracking details via email.

RETURNS + EXCHANGES

Due to the made-to-order nature of all Cult Haven garments, we are unable to accept returns, exchanges, or cancellations once an order has been placed. This policy applies to all items, including clothing and lingerie.

If you need to adjust the size or color selected for your order, please contact us as soon as possible. If production has not yet begun, we may be able to update your selection; however, changes cannot be guaranteed.

If you have any questions regarding fit or need help with sizing, we’re more than happy to assist before you order! Just shoot us an email at hello@culthaven.com

DAMAGED ITEMS

In the rare event of a garment arriving to you in faulty condition please contact us with photos regarding your concern. If we determine the item(s) to be faulty we will provide you with a return shipping label and begin processing your replacement. You will not have to pay for your replacement to be shipped.

Item(s) must be unworn. All original packaging must be included and the original tags must be attached. Please contact us within two weeks of receiving the item. 

SHIPPING PROVIDER

We are not responsible if there is an issue with the shipping carrier. Please double check that your shipping address is correct. After your order ships, if a customer provides an incorrect or invalid shipping address, we are unable to intervene. If your order has not shipped, we may be able to adjust the submitted address before it leaves the studio.

Please contact us as soon as possible regarding any changes.

PACKAGES THAT ARE UNCLAIMED OR RETURNED TO SENDER

Customers are responsible for monitoring their shipment and completing any required customs clearance, import payments, or collection requirements within the timeframe provided by the carrier or local postal service.

If your package is returned to us because of an invalid address, or because it was unclaimed, refused, not collected, or required customs/import action was not completed, the order will not be automatically refunded.

If you would like the package sent again, you will be responsible for the additional shipping cost before the order is reshipped.

If you do not wish to have the package resent, any refund eligibility will be determined according to Cult Haven’s return policy and applicable consumer law. Original shipping charges, return-to-sender fees, customs charges, duties, and other carrier costs are non-refundable where permitted by law.

CARE INSTRUCTIONS

Wash cold, inside out, with gentle detergent. Hang or lay flat to dry for best results.

Note: Washing or drying on high heat will cause shrinkage and may compromise garment construction, elasticity or alter fabric treatments. 

For additional questions that were not answered on this FAQ, please feel free to write us at hello@culthaven.com